Questions about plans, billing or the store you run on Shopdrop. A person on our team reads every message and replies by email within one business day.
Contact the store you bought from. Shopdrop makes the software the store runs on. We aren’t the seller and we don’t hold your order, and the money you paid goes to the store, never to us. We can’t see your payment details, issue a refund or change an order for you.
Finding the store’s details
They are in your order confirmation email and at the bottom of the store’s website.
If the store doesn’t answer
If you believe it is breaking our rules, choose Report a store in the form above and include the store address and your order number, and we’ll look into the store.
How quickly will you reply?
Within one business day. We work Monday to Saturday, so a message sent on Sunday is answered on Monday.
Who handles payment for my Shopdrop plan?
Paddle.com Market Ltd (Paddle) is the merchant of record for Shopdrop subscriptions, so Paddle takes each payment and emails you the receipt. Questions about a charge go under Billing.
How do I ask for my data, or for it to be deleted?
Email info@shopdrop.pro with “Privacy” in the subject line to get a copy of your data or have it deleted. Our Privacy Policy explains what we collect and why.
Where do legal and copyright notices go?
Email info@shopdrop.pro with “Legal” in the subject line. For content on a store that you believe infringes your rights, follow our copyright policy.